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Policies

Return & Refund Policy

At Modern Home Aroma take pride in delivering products of the highest quality and we stand by the effectiveness of our offerings. If you are not completely satisfied with your purchase, we offer a 100% refund on the product cost under the following conditions:

Contact Us First: Prior to returning the product, please get in touch with our Customer Support team within 30 days of receiving your order. You can reach us at modernhomearoma@gmail.com . Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

Return Shipping at Customer's Cost: Customers are responsible for shipping the product back to us. Make sure to include the RA number on the package to ensure smooth processing. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

Product Condition: The product must be returned in its original packaging and in the same condition as received. We understand that some usage may have occurred, and we appreciate your understanding that the product should be in a resellable condition.

Return Timeframe: All returns must be initiated within 30 days of receiving your order. Returns initiated beyond this timeframe will not be eligible for a refund.

Refund Processing: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account.

Non-Refundable Items: Unfortunately, we cannot offer refunds on shipping charges or any personalized or customized items.

International Returns: For international customers, return shipping costs and any customs fees or duties incurred during the return process are the responsibility of the customer.

Exchange: At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

We are committed to ensuring your satisfaction and making your experience as smooth as possible. If you have any questions about our return and refund policy, please don't hesitate to reach out to our Customer Support team. Thank you for choosing Modern Home Aroma – we appreciate your trust in us.

Last updated August31, 2023

Privacy Policy

We receive, collect and store information you enter on our website. When you conduct a transaction as part of the process, Comments, feedback, product reviews, recommendations.

 

How We Collect Your Information:
We collect personal information you provide such as your Name, address, and email address. Your personal information will only be used to complete your order. 

 

Why We Collect Your Information: 
-To provide and Operate service 
-To contact our Visitors and Customers with general or personalized service-related notices and promotional messages. 
-To comply with any applicable laws and regulations. 

 

How We Store, Use Your Information: 
Our Company is hosted on the Wix.com Platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data, storage. databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

All direct payment gateways offered by Wix.com and used by our Company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and service providers. 

We Use Cookies

We use cookies to understand how our website interacted with you by tracking device and browser information such as your IP address, browser type and version, time zone, operating system, device type, plus our page response times, downloads and the length of visit.

 

How We Communicate With Customers and Visitors: 

We may contact you to notify you regarding your orders. To ask for feedback and or reviews, to send updates about our company or otherwise necessary to contact you. For these purposes we may contact you via email. 

 

Questions and your contact information:
If you need to access, correct, or delete personal information, Please email us modernhomearoma@gmail.com

November 2022

 

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